The best agent ive ever had. Never a problem with pick up or drop off. The cars are always outstanding and clean. Vps airport, ask for KIM!
Wife booked car and they wouldn't let me pick up. Also said they were unable to change the reservation and that my wife had to go to the budget website to fix it since they are 'run by different companies' even though they are both under the 'Budget' name. Some of the worst customer service I've ever experienced.
After Hertz and Enterprise both accepted my reservation but failed to provide a vehicle, Budget came through! Special thanks to Mona at the VPS airport location for the 5 star customer service.
First off, the people who tend to the cars are extremely honest and trustworthy. I left important and personal items in the car that my dad rented, it was immediately turned into the front desk and we were notified not long at all after we turned the car in. Also, every encounter we have had with people at the front desk have been extremely helpful and friendly. Also, budget has the best prices and better cars compared to its other competitors!
This company went out of the way to help my wife who was coming in to see her father who was dying in the hospital in Crestview. They stayed late because her plane was delayed, and made life easier when she hit a dog in the road with the rental car. They went above and beyond to help my grieving wife. It's good to see this kind of customer service alive and well in today's world.
Just one word. ‘Kim’.
Budget Car Rental is a US Car Rental based in Eglin Air Force Base, Florida. Budget Car Rental is located at Highway 85 North, Destin Fort Walton Beach Apo, Eglin AFB, FL 32542, USA.
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